josephine.aquino@avanacompanies.com
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Customer Success Manager
Josephine Aquino
Josephine Aquino serves as Customer Success Manager at AVANA Companies, specializing in loan processing and borrower support. With nearly six years at AVANA, she brings a diverse background in operations, customer service, and executive support across multiple international markets.
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Professional Skills
At AVANA, Josephine focuses on delivering seamless loan processing and responsive client support throughout the lending lifecycle. Having previously served as the CEO’s Executive Assistant and Office Manager for AVANA’s Bahrain Chapter, she developed a strong operational foundation and cross-functional understanding of the organization’s global platform.
Her professional background spans media, hospitality, human resources, and business process outsourcing. She spent four years with ABS-CBN Broadcasting Corporation in production and technical support roles and accumulated six years of experience in the BPO industry as a Customer Service Specialist handling sales, claims, benefits, and billing across mobile communications, medical insurance, and satellite services. Her international experience in Dubai included roles in marketing coordination, human resources leadership, and executive support within the hospitality sector, strengthening her expertise in client service and operational coordination.
Education and Experience
Josephine’s career reflects a strong commitment to customer experience, operational efficiency, and professional adaptability across industries and geographies. Her ability to navigate dynamic environments and support executive leadership has been instrumental in delivering consistent service excellence.
She earned a Bachelor of Arts in Mass Communication from the University of Pangasinan in the Philippines and holds a certificate in Caregiving. Her multidisciplinary background continues to support her client-focused approach at AVANA.
BA in Mass Communication
University of Pangasinan
(1997 - 2001)
(1997 - 2001)
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