Webinar 3
“Borrower and Guarantor Communication”

July 23rd, 2025 – 10:00 AM PT

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Borrower and Guarantor Communication

By Steven Ellsworth, SVP of Portfolio Management at AVANA Companies
Steven brings 30+ years of special asset expertise to guide you through a crucial step in our 6-part webinar series.

Webinar Date & Time:

📅 July 23rd, 2025 – 10:00 AM PT

Overview

In challenging lending situations, communication becomes the cornerstone of resolution. Join us for an in-depth session focused on navigating the sensitive yet critical process of engaging with borrowers and guarantors during times of financial stress. Learn how to lead these difficult conversations with clarity, professionalism, and unwavering control—while staying legally compliant and protecting your credit union’s interests.

I'll be glad to help you with your loan application!

Why Attend?

After exploring loan delinquency management in our last webinar, we now shift focus to borrower communication strategies—the human side of special asset management. Get practical insights on how to communicate with borrowers and guarantors in a way that’s direct, firm, and legally sound.

Discover how to maintain control in high-stakes borrower conversations
Understand when and how to escalate communication to legal action
Learn how to document interactions to build a strong collection record
Gain confidence in discussing sensitive topics like default interest and foreclosure timelines

Note: This is our final open-access webinar. Future sessions will be complimentary for AVANA CUSO credit union partners and available for a nominal fee for others.

Key Benefits:

Pro Communication Playbook: Master the nuances of borrower communication—from soft approaches to firm escalation.
Legal-Safe Interactions: Avoid missteps by learning when to bring legal counsel into the conversation and how to document every touchpoint correctly
Tactical Enforcement: Learn how to tactfully apply pressure using tools like property inspections, default interest notices, and legal correspondence
Real-World Scenarios: Benefit from decades of real-life experience in managing non-responsive or combative borrowers while staying professional and results-driven

About Steven Ellsworth

SVP of Portfolio Management, AVANA Companies

Steven’s extensive special asset management background equips credit unions to tackle complex loan challenges and boost asset performance.

Ready to revolutionize your credit union’s problem loan strategy?

Limited availability. Secure your chance to transform your problem loan management approach.

Frequently Asked Questions

Q: Who should attend?
A: Credit union executives, loan officers, asset managers, and loan portfolio professionals will benefit most.

Q: Is this a standalone webinar?
A: This is the second webinar of a 6-part series covering all aspects of problem loan management.

Q: How do I join?
A: Click “Register Now,” enter your details, and watch for a confirmation email with event information.

About us

AVANA CUSO is one of the most seasoned credit union service organizations (CUSO) focused on commercial real estate. Established in 1998.

Webinar 3

Borrower and Guarantor Communication

Webinar Date & Time:

Overview

Why Attend?

Key Benefits:

About Steven Ellsworth

Ready to revolutionize your credit union’s problem loan strategy?

Frequently Asked Questions

About us

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